We appreciate your trust. Let’s respect each other’s time

BOOKING POLICY

To secure your appointment, we require a valid card on file. Your card is not charged when you book. Payment is processed after your service, unless a fee applies under the policies below. This lets us protect our team’s time in the event of a no-show or last-minute cancellation.

CANCELLATION & RESCHEDULING

Please cancel or reschedule at least 24 hours before your appointment to avoid a fee. Changes made less than 24 hours before your appointment result in a charge of 100% of the booked service.

EMERGENCIES

We understand emergencies happen. If one affects your appointment, please contact us as soon as possible and we will review your situation.

HOW TO MANAGE YOUR APPOINTMENTS

• Book, cancel, or reschedule online
• Call or text us at 510-365-7967

We’re here to make it easy

REMINDERS

To keep you informed, we’ll send you reminders:

• 48 hours before - Confirmation text
• 24 hours before - Friendly reminder

Message and data rates may apply, and you can reply STOP to opt out. Reminders are a courtesy, and our policies apply whether or not you receive or read them.

LATE ARRIVALS

If you are more than 20 minutes late, we may need to reschedule your service. If time allows, we will complete a partial service within the remaining time, but the full service price still applies. Running late? Call or text us right away at 510-365-7967.

NO-SHOW POLICY

No-shows are charged 100% of the service fee. We value our technicians’ time, and this policy helps ensure availability for all clients.