We appreciate your trust. Let’s respect each other’s time

BOOKING POLICY


To secure your appointment, we require a valid card on file. Your card will not be charged during booking - payment is only processed after your service. This ensures we can protect our team’s time in the event of a no-show or last-minute cancellation

CANCELLATION & RESCHEDULING

Please cancel or reschedule your appointment at least 24 hours in advance to avoid a cancellation fee. Changes made within 24 hours of your scheduled time will result in a 100% charge of the booked service

HOW TO MANAGE YOUR APPOINTMENTS


• Book, cancel, or reschedule online
• Call or text us at 510-365-7967

We’re here to make it easy

REMINDERS

To keep you informed, we’ll send you reminders:

• 48 hours before – Confirmation text
• 24 hours before – Friendly reminder

LATE ARRIVALS


If you’re more than 20 minutes late, we may need to reschedule your service. If time allows, we’ll complete a partial service within the remaining time - but the full service price still applies. Running late? Call or text us right away: 510-365-7967

NO-SHOW POLICY

No-shows are charged 100% of the service fee. We value our technicians' time, and this policy helps ensure availability for all clients