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Terms of Service

Overview


These Terms govern your use of levelupnails.us and your appointments with LEVEL UP East Bay Inc. (“we,” “us”). By using our website or booking a service, you agree to them.


AGREEMENT

By visiting levelupnails.us or booking an appointment, you agree to these Terms, our Privacy Policy, and our Salon Policies, which are part of this agreement. If you do not agree, please do not use our website or book with us. Our website and booking tools are provided by third-party services. If you book for someone else, you confirm that you have the authority to do so.


APPOINTMENTS, CARD ON FILE, AND FEES

  • Card on file. To book online, you provide a valid card, which our payment provider stores securely. Your card is not charged when you book. It is charged after your service.
  • Your authorization. You authorize us to charge your card on file for (1) the price of your service after your appointment, and (2) a fee equal to 100% of the booked service price if you cancel or reschedule less than 24 hours before your appointment, or do not show up, as described in our Salon Policies.
  • Notice. Please cancel or reschedule at least 24 hours in advance, online or by calling or texting 510-365-7967.
  • Emergencies. If an emergency affects your appointment, contact us as soon as possible and we will review your situation.
  • Questions about a charge. If you believe a charge is a mistake, contact us promptly at levelup.eastbay@gmail.com or 510-365-7967. Please reach out to us before disputing it with your card issuer so we can resolve it quickly.
  • Your acceptance. By completing an online booking, you confirm that you have read and accept these Terms and our Salon Policies.

TEXT MESSAGES

By booking and giving us your phone number, you agree to receive appointment-related text messages (confirmations and reminders) from us. Message frequency varies with your appointments, and message and data rates may apply. Reply STOP to opt out. Opting out does not change our Salon Policies.


SERVICES, HEALTH, AND SAFETY

  • Please tell us before your service about allergies, skin or nail conditions, infections, or anything else that could affect your service.
  • We may decline, stop, or reschedule a service for health or safety reasons.
  • Nail services carry small risks, such as irritation, allergic reaction, or infection. Please tell us right away if you feel discomfort during a service.
  • Results vary. Photos and colors on our website are examples, and the final look depends on your nails and how your screen displays color.

SATISFACTION AND REDOS

If you are unhappy with your service, please contact us within 7 days of your appointment and we will make it right. The right fix depends on the situation and may include an adjustment or a redo.


PRICES AND CHANGES

Prices shown on our website or booking page may change. Additional services or add-ons are charged at our current prices. We may correct pricing errors, and we may change or discontinue services or parts of the website, giving notice where practical.


USING OUR WEBSITE

You agree not to use our website to break the law, submit false information, collect other people’s information, send malicious code, scrape or crawl the site, harass others, or interfere with the site’s security. We may restrict access if these rules are broken.


INTELLECTUAL PROPERTY

The text, photos, logos, and designs on our website belong to us or our licensors. Please do not copy or reuse them without our written permission. If you send us feedback or ideas, we may use them without obligation or payment to you.


THIRD-PARTY TOOLS AND LINKS

We use third-party tools, such as booking, payment, messaging, and website providers, and our website may link to other sites. We do not control them and are not responsible for their content or practices. Their own terms and policies apply when you use them.


PRIVACY

The personal information you give us is governed by our Privacy Policy.


DISCLAIMERS AND LIMITS ON LIABILITY

Our website is provided “as is” and “as available,” and we do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of our website or services, and our total liability for any claim is limited to the amount you paid us for the service in question. Nothing in these Terms limits liability that cannot be limited under California law, including for gross negligence or willful misconduct.


REFUSAL OF SERVICE

We may refuse, stop, or reschedule service for any lawful reason, such as health or safety concerns, abusive behavior, or repeated late cancellations or no-shows. We do not discriminate on any basis protected by law.


GOVERNING LAW

These Terms are governed by the laws of the State of California and applicable federal law. To the extent the law allows, disputes will be handled in the courts located in Contra Costa County, California.


GENERAL

If any part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a provision, that is not a waiver of it. These Terms, our Privacy Policy, and our Salon Policies are our entire agreement with you.


CHANGES TO THESE TERMS

We may update these Terms by posting a new version on this page with a new “last updated” date. Changes apply going forward, and continuing to use our website or services means you accept them.


CONTACT US

LEVEL UP East Bay Inc.

Email: levelup.eastbay@gmail.com

Last Updated: November 9, 2026